Thank you very much Niall, this was very interesting and really had me thinking! Really enjoyed how bespoke the slides are and very relevant. I would enjoy a half day in this topic - even including problem solving - maybe where we think of an error which occurs and then think of what improvements can be made to try to reduce error. Agree with my colleague who said senior leaders should be present as a mandatory. Thank you, I will look at your book also. Take care