Repeated research shows a huge issue with adverse events leading to significant costs and reputational damage due to errors in the system (remember when Nick Leeson bankrupted the 230 year old financial institution, Baring’s Bank?) yet we still haven’t addressed the lack of a Human Factors approach in many industries. Research in other fields has shown that application of an Error Management strategy as used in other safety critical industries could lead to as much as a 70% reduction in adverse events and poor outcomes.

Our approach aims to accelerate the change necessary which will have huge benefits for staff, clients and budgets – a rare win/win/win situation.

It’s not possible to simply ‘transplant’ the approach though. To use an analogy from my surgical days, the transplant isn’t a close enough tissue match and will get rejected. The underlying DNA however is very compatible in many instances meaning that with the support of staff, we can implement our framework by ‘genetically engineering’ it in.